Refund Policy
Return, Refund & Replacement Policy
At Creative Trunk, every product is custom-manufactured or personalized according to the customer’s specifications. By placing an order, you acknowledge and agree to the following policy.
1. No Return or Refund
Since all products are made-to-order, customized, or personalized, returns, exchanges, cancellations, or refunds are not accepted once the order has been confirmed, processed, or dispatched, except as stated in this policy.
2. Damaged or Defective Products
If you receive a product that is damaged, defective, or materially different from the confirmed order, please notify us within 48 hours of delivery.
To process your claim, the following is mandatory:
- A continuous, unedited unboxing video recorded from before opening the sealed package until the product is fully visible.
- Clear photographs of the damaged or defective product (if requested).
- Your order number and a brief description of the issue.
Claims submitted without a valid unboxing video or after the 48-hour period may be rejected.
Upon verification and approval, Creative Trunk will, at its sole discretion:
- Replace the defective or damaged product; or
- Issue a refund to the original payment method, where replacement is not feasible.
3. Non-Eligible Claims
Returns, refunds, or replacements will not be accepted in the following situations:
- Incorrect size, color, design, or specifications approved or selected by the customer.
- Minor color differences caused by screen, monitor, or mobile display settings.
- Minor variations in stitching, printing, fabric texture, or finishing that fall within standard manufacturing tolerances.
- Damage resulting from misuse, improper handling, incorrect storage, or failure to follow washing and care instructions after delivery.
- Normal wear and tear after use.
4. Refund Process
Where a refund is approved, it will be credited to the original payment method within 7–10 business days after successful verification and approval. Processing times may vary depending on the customer’s bank or payment provider.
5. Jurisdiction
Any dispute arising out of or relating to orders placed with Creative Trunk shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat, India.
Contact Us
For any assistance regarding your order, please contact our customer support team with your order number and relevant details. We will be happy to assist you.
+91- 9408660391 or mail us on in.creativetrunk@gmail.com