Privacy Policy

Privacy Policy
At Creative Trunk, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or purchasing our products.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

Full Name, Email Address, Mobile Number, Shipping & Billing Address, Company Name (if applicable), Order and purchase details, Custom artwork, logos, images, or design files uploaded for printing

For online payments, transactions are securely processed through Razorpay. Depending on your selected payment method, Razorpay may collect payment information such as credit/debit card details, UPI, net banking, or wallet information. Creative Trunk does not collect, store, or have access to your complete card details, CVV, PIN, OTP, or internet banking credentials. All payment information is securely encrypted and processed directly by Razorpay in compliance with PCI-DSS security standards.

2. How We Use Your Information

The information collected is used to:
Process and fulfill your orders.
Deliver products and provide customer support.
Process payments, refunds, and cancellations.
Communicate order updates and service-related information.
Improve our products, services, and website performance.
Prevent fraudulent activities and maintain website security.
Comply with applicable legal and regulatory requirements.
Send promotional or marketing communications where permitted.
3. Customer-Provided Designs & Logos
Customers are solely responsible for any logos, artwork, trademarks, text, images, or other content submitted for customization.
By placing an order, you confirm that you own or have obtained all necessary rights and permissions to use the submitted material. Creative Trunk shall not be liable for any copyright, trademark, intellectual property, or legal disputes arising from customer-provided content. The customer agrees to indemnify and hold Creative Trunk harmless against any claims or legal actions related to such content.

4. Cookies & Advertising Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and measure the effectiveness of our advertising campaigns.
We may use services including Google Analytics, Google Ads, and Meta (Facebook & Instagram) Advertising to understand visitor behavior, improve website performance, and deliver relevant advertisements. These services may collect information such as your IP address, browser type, device information, pages visited, and interactions with our website through cookies or tracking technologies.
For more information, please refer to:
Razorpay Privacy Policy: https://razorpay.com/privacy/
Google Privacy Policy: https://policies.google.com/privacy
Meta Privacy Policy: https://www.facebook.com/privacy/policy/

5. Sharing of Information
We do not sell, rent, or trade your personal information. Your information may be shared only with trusted third-party service providers such as payment gateways, shipping partners, website hosting providers, analytics providers, and advertising platforms solely for the purpose of providing our services or where required by law.

6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

7. Policy Updates
Creative Trunk reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. Continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

8. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us at:
Creative Trunk
Email: in.creativetrunk.com
Phone: +91- 9408660391
Website: www.creativetrunk.com